DVD Player not burning

[mmcqueen]

I recently built a super PC. I have the Sony DVD burner DRU-830A. I do not have any other CD/DVD player installed. I loaded Pinnacle Studio 11 software. I have not been able to burn any DVD using this software, NERO. Microsoft, etc. I contacted Pinnacle and have taken all actions recommended with no success. They are telling me that I have a hardware problem. I have verified all hardware installations. My DVD player is connected as the Master Drive. Does anyone have recommendations for further actions?

[The Wise Monkey]

Do you get an error message when you try to burn a disc?

[mmcqueen]

Do you get an error message when you try to burn a disc?

Yes, "Burning Failed. Please make sure to use a empty erasable disk."

[The Wise Monkey]

Hmmm...

I assume that you've tried with several discs. Are they definitely the right type for your DVD drive? Some only accept -R/+R or something like that.

Also, have you always had this problem or is it a recent thing?

[mmcqueen]

I have tried all versions of discs. (+/-) Also, I have never burned a DVD with this unit. This is my first attempt. Finally, I have installed the latest drivers for the burner.

[The Wise Monkey]

It may be a problem with the DVD-burner itself, in that case. Is it still under warranty? You should try and get a replacement.

[mmcqueen]

Not sure if it is under warranty. I will verify. Thanks for the input.